The office of the Federal Tax Ombudsman (FTO) has disposed 44,370 complaints out of total 50,904 filed by the taxpayers during the less than four years’ tenure of the current FTO, Dr Asif Mahmood Jah.
This is a record number of complaints disposed of in this period and even more than the total number of complaints (36,328) addressed in the previous 20 years since the establishment of the FTO in 2000.
Dr Asif Jah described the fast-track complaint disposal mechanism adopted by him as one of the reasons for this speedy disposal.
Since the establishment of the FTO under a Presidential Ordinance 2000, FTOs from non-tax department such as Police, Judiciary were appointed to this office. Dr Asif Mahmood Jah is the sixth FTO and the first from the Customs department. In other words, he is the one who knows the tax matters and has therefore introduced a number of reforms to upgrade and effectively improve the performance of this office.
