The Office of the Ombudsman Punjab and member of OICOA conducted a two-day refresher training programme on 19–20 January 2026 as part of its ongoing efforts to further strengthen the grievance redressal system across the province.
The programme focused on enhancing the quality and consistency of decision-making, reducing procedural delays, and strengthening the use of digital tools for effective monitoring and management of complaints. The training covered key public service sectors, including health, education, labour, and other government departments, with an emphasis on timely disposal of complaints and improved institutional responsiveness.
The initiative reflects the Office’s continued commitment to promoting accountability, operational efficiency, and citizen-centric service delivery, and to reinforcing public confidence in the complaint redressal mechanisms of Ombudsman Punjab.
Ombudsman Punjab | Mohtasib Punjab | Complaint Redressal | Helpline 1050
