Lahore, Pakistan – The Office of the Ombudsman Punjab has been awarded the prestigious ISO 9001:2015 Quality Management System (QMS) certification, underscoring its commitment to excellence, transparency, and accountability in public service.
The certification recognizes the institution’s adherence to international standards of quality management, highlighting its achievements in enhancing citizen satisfaction, improving internal processes, and fostering employee efficiency and participation.
Officials noted that the ISO certification reflects the Ombudsman Punjab’s continuous improvement drive and its dedication to delivering credible, reliable, and citizen-centered services.
This milestone positions the Office of the Ombudsman Punjab as a benchmark institution in governance and public service delivery, further strengthening public trust and its role in safeguarding citizens’ rights.
