Islamabad – July 30, 2025
In a significant move to make justice and accountability more accessible to the public, the Federal Ombudsman of Pakistan has officially launched a nationwide outreach initiative aimed at resolving public complaints swiftly and at the grassroots level.
The program is designed to bring complaint resolution mechanisms closer to underserved and remote communities, ensuring citizens can access government redressal services without bureaucratic hurdles or travel burdens. It emphasizes in-person engagement, field visits, and Khuli Kachehris (open courts) held across the provinces, districts, and union councils.
By dispatching regional officers and deploying mobile complaint cells, the Ombudsman’s office is bridging the gap between state institutions and the public, focusing on departments such as:
- NADRA
- SNGPL & SSGC
- WAPDA & DISCOs
- Passport & Immigration
- Postal Services
The outreach drive aligns with the Federal Ombudsman’s mandate to provide expeditious and free-of-cost justice, especially for vulnerable populations who often face systemic delays in resolving everyday administrative grievances.
The initiative also includes:
- Real-time complaint resolution on site
- Monitoring of departmental performance
- Follow-up mechanisms to prevent recurrence
Officials stated that this campaign not only enhances public trust in the ombudsman institution but also encourages transparency and responsiveness across federal service departments.
